02.Case study

RAKBANK,brought back to life.

Bringing a ten-year-old digital banking product back to life, one aligned detail at a time.

CO-CREATIONDESIGN SYSTEMSCONTENT ALIGNMENTQA
Role
Project Strategy Intern · Gravitas
Year
2023
Location
Dubai, UAE
Discipline
Service & Experience
— The challenge

Ten years untouched, and losing customers. Something had to change.

One of the UAE's leading banks hadn't touched its website in a decade. Dated design, hidden information, inconsistent branding and a rigid structure that made everything harder than it needed to be.

In a market competing for millennials and Gen Z, a decade of digital neglect had become a business problem nobody could ignore any longer.

— The solution

One page, one layout, one perfectly aligned detail at a time.

I validated that the new RAKBANK design system was applied with precision and consistency throughout. Every layout checked and every element true to the design system.

I also contributed to co-creation and ideation workshops because at this scale, consistency isn't a quality bar. It is the product.

Beyond on Instagram
— Process
01
Audited the existing site for content, system and voice inconsistencies.
Process step 01
02
Ran co-creation workshops across business units to align on principles.
Process step 02
03
Built the design system foundation and content guidelines together.
Process step 03
04
Led QA across teams to hold the bar from prototype to launch.
— Contributions

Behind every great transformation is someone making sure every detail holds.

Co-Creation
01

Co-Creation

Workshops across business units to align voice, system and intent.

Design Consistency
02

Design Consistency

Every layout audited against the new RAKBANK design system.

Digital Integrity
03

Digital Integrity

Personal and business journeys held to the same standard.

Quality Assurance
04

Quality Assurance

QA across teams from prototype to launch.

— Outcomes
  • A unified design system shared across product squads.
  • Editorial voice aligned across previously siloed pages.
  • QA process that held quality through a multi-team rebuild.